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July 22, 2004
I Am Really Starting To Dislike UB
I am starting to become rather skeptical of Ultimate Bet. I think I found a site with worse customer support than Party, and that is hard to do. Here is why I say that. First of all there is the Sit N Go Promotion they have going this month. According to their website you are supposed to receive your bonus on Monday for the ones played the past week. The first week I played I did not receive the bonus until Wednesday, and then only after I emailed them on Tuesday. This week (it is now Wednesday) I still have not received it. I emailed them early this morning and they promised it would be in my account in the next day. They said they were having server problems, which I know to be an understatement.
The reason I know this is because I had a server crash on me in the middle of a sit n go. We had just begun and I had raised 55 and got a few callers. The flop came A 8 5 (perfect) and the server crashed. Before the hand I had about 1k. the site wouldn’t let me log in until 15 minutes later, at which time I came back to find 3 people playing (all said they had been kicked off) and my stack at 500. I of course emailed UB demanding a refund and had to play email tag with them for 3 days to receive it. I won't go over what the emails said since it will just raise my blood pressure but suffice it to say it was very reminiscent of the emails you always get from Party, where they either paraphrase what you said right back to you (with no hint of an answer to your question) or give you some answers that aren’t even relevant to your query.
Then there are a few friends I have who keep getting their account locked. My one friend G from Atlantic City had this happen first. He tried emailing them but unfortunately he has an AOL email address and AOL is blocking emails from online gambling sites these days so customer support never was able to respond to him. They really should have a phone number like Party. So he tried to have my friend log into his account, and then my friend and everyone who logged into UB from his IP address got their account locked too. Simple emails got all of the accounts unlocked once G called Card Player and the WPT to complain about UB (since they advertise through them) and they finally called G. However my other friends who got their accounts locked continue to have problems with it.
So that stuff combined with my hatred of the bet pot button (love the convenience, hate the coaching) means that I will probably not play on UB after my bonus collecting is over. I am going to finish out the sit n go tournaments for the month, play 2 $5/$10 6 max games there until I cash it out, then move back to Party, where I will attempt to play 2 $10/$20 6 max games for a few months. After that the plan is to move up to 2 $15/$30s, then I will probably go somewhere with higher limits available, maybe Paradise or Stars. Paradise has a $20/$40 which is often short handed, so maybe that would be a good step after $15/$30. I know from previous experience that doubling your limits is a tough transition, so it might be better to try to find something like that in between $15/$30 and $30/$60. Wherever I go I doubt it will be UB until they fix a lot of things.
Posted by themaroon at July 22, 2004 2:56 AM
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Comments
i read that they are not handing out any more bonuses until august 8th due to the shit that went wrong last week
Posted by: gaamblor at July 22, 2004 5:31 AM