The Poker Chronicles: Full Tilt Sucks

March 11, 2008

Full Tilt Sucks

When I first started running rakeback on Full Tilt, I referred to them a player who had been with me on my program for quite a while. He played a lot, and did well in poker generally, and recently became a Full Tilt Pro. I won't say who he is or what his deal with them is, as it's not my place to do so, but it involves Full Tilt paying him a portion of his rake.

As such Full Tilt apparently decided they don't owe me any of his rake anymore. That is wrong on so many levels. Most importantly, we have a binding agreement that they will pay me x% of his rake. That agreement does not say "we will pay you x% of the player's rake, unless he plays a lot and wins some tournaments, in which case we'll promote him to pro and pay you 0%." Had that been the case, I would have decided to work with a more reputable poker room from the start. Essentially they're punishing me for referring them a high quality player.

Also, the player remained on my reports all month. Full Tilt's affiliate site has been broken sporadically (no big shocker, their programming is all-around pretty shoddy) but not until after the month ended was he removed. So they apparently decided only recently to remove him from my tracker, and never bothered to tell me that they were taking my biggest customer away, even though they'd been showing me his rake all month long. Perhaps they thought I wouldn't notice?

And lastly, it puts me in a tough position with my current rakeback customers. Full Tilt's affiliate support isn’t any better than their normal support, so getting any sort of response from them takes days. I don't know why they choose to run their site so poorly, but you'd think they'd at least respond to people like me, whose efforts make them hundreds of thousands, or even millions, per year. But I have to wait the same week for any response that anyone else does. And yet I have to wait to deal with them, because otherwise I'm going to be forced to pursue arbitration, and accepting this payment would make that impossible.

So I won't be ending Full Tilt rakeback, and I hope to get this resolved ASAP. I suspect we'll get this worked out one way or another, and all will continue as planned. But I'll probably be looking for other sites to focus my promoting on in the future. Where is everybody playing these days?

Posted by themaroon at March 11, 2008 8:13 PM

I'm posting this here because I know most of my rakeback clients read this blog and I want you guys to know what's going on. Rakeback this month will be delayed, and I don't know how long it will take to pay out. As per Full Tilt's Affiliate Agreement (which I've posted here so that there will be a permanent copy of it as of the time of this writing) any time I have a problem with Full Tilt's payments, I must not accept them until it is resolved. That's what is going on, and as soon as the problem is fixed I will accept the payments and pay out on the same day. When I first started running rakeback on Full Tilt, I referred to them a player who had been with me on my program for quite a while. He played a lot, and did well in poker generally, and recently became a Full Tilt Pro. I won't say who he is or what his deal with them is, as it's not my place to do so, but it involves Full Tilt paying him a portion of his rake. As such Full Tilt apparently decided they don't owe me any of his rake anymore. That is wrong on so many levels. Most importantly, we have a binding agreement that they will pay me x% of his rake. That agreement does not say "we will pay you x% of the player's rake, unless he plays a lot and wins some tournaments, in which case we'll promote him to pro and pay you 0%." Had that been the case, I would have decided to work with a more reputable poker room from the start. Essentially they're punishing me for referring them a high quality player. Also, the player remained on my reports all month. Full Tilt's affiliate site has been broken sporadically (no big shocker, their programming is all-around pretty shoddy) but not until after the month ended was he removed. So they apparently decided only recently to remove him from my tracker, and never bothered to tell me that they were taking my biggest customer away, even though they'd been showing me his rake all month long. Perhaps they thought I wouldn't notice? And lastly, it puts me in a tough position with my current rakeback customers. Full Tilt's affiliate support isn’t any better than their normal support, so getting any sort of response from them takes days. I don't know why they choose to run their site so poorly, but you'd think they'd at least respond to people like me, whose efforts make them hundreds of thousands, or even millions, per year. But I have to wait the same week for any response that anyone else does. And yet I have to wait to deal with them, because otherwise I'm going to be forced to pursue arbitration, and accepting this payment would make that impossible. So I won't be ending Full Tilt rakeback, and I hope to get this resolved ASAP. I suspect we'll get this worked out one way or another, and all will continue as planned. But I'll probably be looking for other sites to focus my promoting on in the future. Where is everybody playing these days?

The Poker Chronicles

Busting Chumps and Taking Names.

March 11, 2008

Full Tilt Sucks